Shipping Policy

At TudorDarkness, our products are not mass-produced. Our 3D artwork and figurines are individually printed, prepared and hand painted with care before they are packaged and shipped.

Because of this process, please allow time for us to create your order before it is ready for dispatch.

Production Time

Our average production time is approximately 2–3 weeks before dispatch.

This is the time required to 3D print, prepare, assemble where necessary, hand paint, finish and carefully package your artwork.

Production time is separate from shipping/delivery time.

During particularly busy periods or for large, complex or custom orders, production may take longer. If we expect a significant delay with your order, we will contact you where reasonably possible.

Custom Orders

Custom-made and personalised artwork may require additional production time depending on the size and complexity of the project.

An estimated production time may be discussed when arranging your custom order.

Production of a custom order begins according to the specifications agreed with the customer.

Shipping

Once your artwork has been completed, inspected and securely packaged, it will be handed over to the selected shipping carrier.

Where available, tracking information will be provided after dispatch.

Estimated shipping times shown by the carrier begin after your order has been completed and dispatched and do not include our 2–3 week production period.

For example, if shipping is estimated at 2–5 business days, this means:

Approximately 2–3 weeks production + 2–5 business days shipping.

Shipping Costs

Shipping costs are calculated and displayed during checkout where applicable.

Shipping prices may vary depending on the destination, size and weight of the order and selected shipping service.

Packaging

Our figurines, dioramas and artwork can contain delicate components. We therefore take special care when packaging each order for transportation.

Depending on the product, protective packaging may include multiple layers of cushioning and protective materials.

Please carefully unpack delicate artwork upon arrival.

International Shipping

International delivery times vary depending on the destination and shipping carrier.

International shipments may also be subject to customs processing, import duties, taxes or other charges imposed by the destination country.

Where legally applicable, the customer is responsible for import duties, customs charges and local taxes that are not collected during checkout.

Customs procedures are outside the direct control of TudorDarkness and may cause additional delivery delays.

Delivery Estimates

Any delivery date or timeframe displayed on our website is an estimate unless we have expressly agreed to a specific binding delivery date.

We always aim to complete and dispatch orders within our stated production timeframe, but delays can occasionally occur due to printing failures, materials, unusually complex painting work, carrier disruption or other circumstances.

If a substantial delay occurs, any mandatory rights available to the customer under applicable consumer law remain unaffected.

Damaged Packages

If your package appears damaged when it arrives, please photograph the packaging before opening it, where reasonably possible.

If the artwork inside has been damaged during transportation, please contact TudorDarkness promptly with:

• Your order number
• Photographs of the shipping box
• Photographs of the protective packaging
• Clear photographs of the damaged product

Please keep the original packaging while we investigate the issue.

Nothing in this Shipping Policy limits your statutory rights regarding products that arrive damaged, defective or otherwise do not conform to your order.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please contact us immediately if you notice an error in your shipping address.

If an order has not yet been dispatched, we will try to correct the address. Once a parcel has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.

Additional shipping costs resulting from an incorrect address supplied by the customer may be charged to the customer where permitted by law.

Returned or Unclaimed Packages

If a package is returned to TudorDarkness because it was refused, left unclaimed, or could not be delivered because of incorrect information supplied by the customer, please contact us to arrange the next steps.

Where legally permitted, additional shipping costs required to send the package again may be charged to the customer.

This does not affect the customer's mandatory statutory rights.

Contact

If you have questions about the production or shipping of your order, please contact TudorDarkness using the contact information provided on our website.